Management and evaluation of reviews and opinions on the web
Automatic understanding, evaluation and classification of text

Recommendation system to write a review based on the lived experience
Reconciliation of the opinions given by the customers on the web not as review (e.g. post) with the expectations of the service provider

Automatic collection and classification (pros, cons) of reviews and opinions expressed on the web with respect to a service, an activity, a customer

Managing cross reviews between customer and service provider, update of the evaluation sheets of suppliers, and analysis of strengths and weaknesses of the service provided