KATIA
Chat Bot Digital Assistants
Digital assistants to manage large volumes of repetitive requests
The Numeraway digital assistants are able to manage conversations autonomously, assist customers with recommendations and suggestions, provide information and report anomalies
They are able to understand when communication is not linear and must be transferred to the operator of the call centre
Benefits
Improvement of the quality and speed of the supply of products and services
They release resources and allow to increase the number of customers
Some applications
Appointment agenda
Booking
Cancellation management
Confirmation management
Information
Customer support
Agents support
Deadlines alerts
Explanation of procedures
Communication of rules